How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73474
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a whirlpool refrigerator with in door ice and water

Customer Question

I have a whirlpool refrigerator with in door ice and water dispenser. The ice dispenser drops out a few cubes and quits. We dumped the system and cleaned it out. We let the ice refill and tried again this morning and it did the same. It dispensed a few cubes and shut down. What am I doing wrong?
Submitted: 4 months ago.
Category: Appliance
Expert:  Tyler Z. replied 4 months ago.

Good morning, do you have a model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section. Also, do you have to wait awhile before you can dispense more ice after it stops? Or when can you get more cubes?

Customer: replied 4 months ago.
Mod. FD5FHAXSS01Yes you wait and it does it again. Not immediately but after a several minute delay
Expert:  Tyler Z. replied 4 months ago.

OK so this means your auger motor is just going bad and overheating. You'll need to order and replace the auger motor to fix the issue. This motor has been redesigned so it comes with instructions. The auger motor is located below the ice bin area toward the bottom of the dispenser on the inside of the door. To access you open the door and get on your hands and knees and look up below the dispenser to see a 4" x 6" white plastic access panel which you can unscrew.

CLICK HERE for auger motor

Related Appliance Questions