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Good morning! My name is ***** ***** I'll be helping you with your dishwasher today. Do you have a model number located on a sticker around the front frame of the TUB so I can better assist you and see what would cause your conditions? 665 is the start of the model but there are 8-10 numbers after that.
Also, is the dishwasher 100% dead right now with no lights or anything working?