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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13953
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a side by side Samsung and fridge part does not cool

Customer Question

I have a side by side Samsung and fridge part does not cool I took to a repair place said nothing was wrong but less than a year later doing same thing
Submitted: 6 months ago.
Category: Appliance
Expert:  Appliance Guru replied 6 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

Is the freezer cooling 100%

Customer: replied 6 months ago.
freezer is working
Expert:  Appliance Guru replied 6 months ago.

Ok and the refrigerator nothing correct?

Expert:  Appliance Guru replied 6 months ago.

Hi there,

I was just touching base with you because I have not heard back from you and the question is still open and unrated, if there is something else I can help you with follow up questions are free and can still be handled even after you rate the service thanks.

Customer: replied 5 months ago.
works but not cool enough I travel a lot so that's why it takes so long to answer thanks ray
Expert:  Appliance Guru replied 5 months ago.

Ok is there frost or ice built up behind the panel in the refrigerator?

Customer: replied 5 months ago.
not sure will plug it in and see
Expert:  Appliance Guru replied 5 months ago.

ok no problem

Customer: replied 5 months ago.
ok there is no ice build up thanks ray
Expert:  Appliance Guru replied 5 months ago.

Is the freezer 0 degrees?

Customer: replied 5 months ago.
14 freezer fridge 41
Expert:  Appliance Guru replied 5 months ago.

So when you took off the panel in the inside back of the refrigerator section there was no frost build up at all correct and the fan is running correct.

Customer: replied 5 months ago.
i will pull that panel and check thanks ray
Expert:  Appliance Guru replied 5 months ago.

ok