Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello, this is Dave and I'm happy to help. Your defrost drain is frozen because the drain grommet in the back is clogged. The have a new design. I can give you directions if you feel you can pull out the refrigerator and remove the bottom cover. The freezer will also need to be emptied. Let me know.
Do you still need help?