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Hello, this is Dave and I'm happy to help. This often is caused by a frozen drain when the ice builds up and keeps the drawer from pulling out. Have you seen any water on the floor?
Does the door open enough to see if there is ice in the bottom?
This could be mechanically stuck too but I was trying to have you see if it was from ice first. If there is ice in the bottom it would help to turn it off but not if it is just stuck.
I am a different tech and apologize not one has gotten to you sooner, do you still need help?