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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The freezer door will not open.

Customer Question

The freezer door will not open.
Submitted: 7 months ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 7 months ago.

Hello, this is Dave and I'm happy to help. This often is caused by a frozen drain when the ice builds up and keeps the drawer from pulling out. Have you seen any water on the floor?

Customer: replied 7 months ago.
NO
Expert:  Appliance Tech Dave replied 7 months ago.

Does the door open enough to see if there is ice in the bottom?

Customer: replied 7 months ago.
FAR - THE ONLY INFO- IS NOT HELPFUL- SEND ME SOMETHING TO DO BESIDES PAYING MORE MONEY- WOULD TURNING THE REFRIG OFF AND THEN BACK ON BE HELPFUL- I WAS THINKING IT WAS A LATCH OR SOMETHING.
THIS IS A PULL OUT DRAWER AT THE BOTTOM. THERE IS A LITTLE MOVEMENT ON THE RIGHT SIDE BUT NONE ON THE LEFT
Expert:  Appliance Tech Dave replied 7 months ago.

This could be mechanically stuck too but I was trying to have you see if it was from ice first. If there is ice in the bottom it would help to turn it off but not if it is just stuck.

Customer: replied 7 months ago.
THERE IS NO PLACE TO SEE ANY ICE AS IT IS INSIDE THE DRAWER AND THE DRAWER DOES NOT OPEN. 24 HOURS IS NOT A QUICK RESPONSE- AND NOT ACCEPTABLE. PLEASE MAKE ANOTHER SUGGESTION. THIS IS A PULL OUT DRAWER FREEZER.
Customer: replied 7 months ago.
THIS IS TIME CONSUMING SITTING HERE WAITING FOR A RESPONSE.
Customer: replied 7 months ago.
Almost 3 hours- that is not what you are advertising.
Expert:  Appliance Guru replied 7 months ago.

I am a different tech and apologize not one has gotten to you sooner, do you still need help?