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May I please have your model number so I am able to provide you with accurate, model specific information?
That model uses a mechanical timer, so I suspect it will need to be replaced. It sounds like there is a burnt contact in there. The timer is number 8 in the diagram at the link below.
The timer is no longer available new, so you will have to send it in for repair.
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No worries, I found it with your original post. There are only a couple choices with the FWX6971 and the last characters are a color and series number. They all take the same timer.