How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  Senior Service & Technical Manager at Allsorts Recycling & Appliance Repairs
19471162
Type Your Appliance Question Here...
George-Allsorts is online now
A new question is answered every 9 seconds

We have a LG Washer - probably about 4 or 5 years old.

Customer Question

We have a LG Washer - probably about 4 or 5 years old. Problem: It does not spin out correctly - I can feel soap on the clothes. The tray where you put the detergent and softner always has water remaining in it. Do we have to call a repair tech?
Submitted: 6 months ago.
Category: Appliance
Customer: replied 6 months ago.
Purchase date September 2014
Expert:  George-Allsorts replied 6 months ago.

Hello Katherine,

Initially, before calling a technitcian out, can you check the drain point is not obstructed in any way.

Put the appliance on a Service Wash (Intensive) of above 70degs, with nothing in the appliance.

Come back to me after doing that if you still have problems and we can take this a little further.

regards