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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 76821
Experience:  9+ years being an appliance technician with factory training.
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Sheets in washer. Sud on reader. And I'm at a friends house

Customer Question

Sheets in washer. Sud on reader. And I'm at a friends house trying to wash some smelly bedding without them knowing it!
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: Now the washer has quit and the display says F21
JA: Is there anything else important you think the Appliance Technician should know?
Customer: The door is locked . Everything else is off.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.

F21 and and Suds means that the washer isn't draining properly. There is a drain catch inside the washer that you will want to access and clean if you're getting this drain error. To access the drain catch, tip the machine backwards and lean it against the wall at a 45 degree angle or so. Remove the 3 screws along the bottom of the lower front panel. The lower front panel will then pull down and off. There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.

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