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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
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Lock bottom on my stove top won't go off. : I cannot use any

Customer Question

Lock bottom on my stove top won't go off.
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: I cannot use any of burners
JA: Is there anything else the Appliance Technician should be aware of?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Appliance
Expert:  Tyler Z. replied 6 months ago.

Do you have a model number so I can better assist you? And what do you mean by "Lock Bottom"?

Customer: replied 6 months ago.
No I don't I'm . It's not my stove
Expert:  Tyler Z. replied 6 months ago.

Without the model number I can't help because I have no idea what your stove is. So please just reply back if you can get the model number.

Customer: replied 6 months ago.
Is there somewhere I can call in Toronto where do I find the model number
Customer: replied 6 months ago.
I just was able to turn it of .thank you .
Expert:  Kelly replied 6 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

The model number is ***** on the frame behind teh lower drawer.

Customer: replied 6 months ago.
No need I filly turned it off.
Expert:  Kelly replied 6 months ago.

Oh, okay, great! Nice job, have a great rest of your day!