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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My frigidaire refrigerator is running but will not get cold.

Customer Question

my frigidaire refrigerator is running but will not get cold. The freezer is cooler but not cold. What should I look for as the problem?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

The first thing you'll need to do is pull everything out of the freezer and remove the back panel inside the freezer. Look at the silver evaporator coils behind this panel toward the bottom and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?

Customer: replied 1 year ago.
I don't have access to the refrigerator at this time. Can I contact you at a later time when I can answer these questions?
Expert:  Tyler Z. replied 1 year ago.

sure. Just post back when you can.

Customer: replied 1 year ago.
Thanks
Expert:  Tyler Z. replied 1 year ago.

no problem.

Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

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