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John, Home Appliance Technician
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Experience:  Appliance repair business owner for over 43 years.
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Dishwasher not draining after cycle

Customer Question

dishwasher not draining after cycle
Submitted: 8 months ago.
Category: Appliance
Expert:  Kelly replied 8 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Can you hear the pump running when it should be draining?

Customer: replied 8 months ago.
no. do not hear it.
Expert:  Kelly replied 8 months ago.

It just sits silently? Do you have a meter to test voltage with?

Customer: replied 8 months ago.
no. change my mind.
Expert:  Kelly replied 8 months ago.

I am not sure I understand??

Customer: replied 8 months ago.
NO,I WILL CONTINUAL TO TYPE THE QUESTION
Expert:  Kelly replied 8 months ago.

Oh, okay, thank you. Are you able to test the voltage at the drain motor?

Customer: replied 8 months ago.
I do have one.
Expert:  Kelly replied 8 months ago.

Okay, great! Can you test the voltage when it should be draining?

Customer: replied 8 months ago.
should be able to figure it out.
Expert:  Kelly replied 8 months ago.

There are just two wires on it, need to see if it gets 120 VAC.

Customer: replied 8 months ago.
should be able to when I pull it out to get under it.
Expert:  Kelly replied 8 months ago.

You should be able to get access by just removing the access panel from below the door.

Customer: replied 8 months ago.
ok. just put the colours on the right wires, biack and red.
Expert:  Kelly replied 8 months ago.

Correct, it does not matter which probe to which wire.

Customer: replied 8 months ago.
I got that and know how to get access to the under carriage.
Customer: replied 8 months ago.
ok.
Expert:  Kelly replied 8 months ago.

Okay, good. Let me know what you find.

Customer: replied 8 months ago.
Right on.I'll get back to you when I get home to work on it,If that's o.k.
Expert:  Kelly replied 8 months ago.

Okay, good. Let me know what you find. Thank you!

Customer: replied 8 months ago.
120 volts is what I'm looking for.
Expert:  Kelly replied 8 months ago.

Correct, it should run for two minutes when you press the cancel button.

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