How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19039
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Duane 30400040 and just replaced the burner tubes.

Customer Question

I have a Duane 30400040 and just replaced the burner tubes. The tubes came with the vents at the base about half open. The vents on the old ones were about half open. Witch is correct? When I try to start it, it will light with the Puzo starter but a larger than normal flame runs amount 2 inches down the outside of the burner tube. When I let up on start to turn the burner to low heat the burner goes out. What do I need to do?
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! Close the vent a little at a time to reduce the amount of air getting to the burner. Do you see a noticeable change?