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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Half the time the water drains out on the floor if you move

Customer Question

Half the time the water drains out on the floor if you move the tube you canhear watersplashing
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: I set the dial at spin and drain that helps
JA: Is there anything else the Appliance Technician should be aware of?
Customer: don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 6 months ago.
w10338679c 0912
Expert:  Kelly replied 6 months ago.
The model tag will be under the lid or behind the door and will look like WTW1234ABC1.
Customer: replied 6 months ago.
I think that is it
Expert:  Kelly replied 6 months ago.
I will need the number from under the lid, please.
Customer: replied 6 months ago.
w10338679c
Expert:  Kelly replied 6 months ago.
You might have to lower the lid to see it. It will be in the format like WTW1234ABC1.
Customer: replied 6 months ago.
where is my answer
Expert:  bonzaco replied 6 months ago.
OK are you able to get around the back of the washer?