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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My Samsung washer WF316BAC/XAA doesn't start. The panel seems

Customer Question

My Samsung washer WF316BAC/XAA doesn't start. The panel seems to work. The selector works. All the lights work. but the washer doesn't start. Any idea what is the problem?
Thank you.
Esteban
Submitted: 10 months ago.
Category: Appliance
Expert:  bonzaco replied 10 months ago.
Hi my name is ***** ***** On your washing machine nd indicates that there is a problem with the drain out. It can be a blocked filter, drain hose or that the hose is too low in the drain pipe.
Customer: replied 10 months ago.
Hi. The drain hose is not blocked. The hose is the same position that has always been. What is a blocked filter? I didn't find any block so I concluded it was the pump not working. I replaced the pump but the washer doesn't start. After some time there is a sound, kind of 5 beeps, and again the nd error code
Customer: replied 10 months ago.
Please close the case. Thank you
Expert:  bonzaco replied 10 months ago.
.