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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a Top LoadBravos Washer. It stopped in mid-cycle.

Customer Question

We have a Top LoadBravos Washer. It stopped in mid-cycle. We have turned off and on. Changed cycle to rinse, etc. All the lights go on, but nothing seems to happen.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly. Can you get me the complete model number off the tag on the unit?
Customer: replied 1 year ago.
Where do I find it?
Expert:  Appliance Guru replied 1 year ago.
Lift the lid it should be on the frame or on the back edge of the console.
Customer: replied 1 year ago.
The number is *****
Customer: replied 1 year ago.
Didyou get my response?
Expert:  Appliance Guru replied 1 year ago.
I got that response, but that is not a model number. You need to lift the lid and look under the lid at the back edge for it.
Customer: replied 1 year ago.
MVWX55OXW1 Ser# *****
Expert:  Appliance Guru replied 1 year ago.
OK retrieve the last stored error code and let me know what it flashing CLICK HERE
Customer: replied 1 year ago.
Do I follow the video? This doesn't look like our machine?
Expert:  Appliance Guru replied 1 year ago.
Yes just do the same thing they are all the same procedure
Customer: replied 1 year ago.
We did it, but at the end of the sequence only the sensing light ( far left) came on. None of the lights flickered
Expert:  Appliance Guru replied 1 year ago.
Your payment failed for a phone call
Customer: replied 1 year ago.
This is the response that I got on line. Sorry, the Appliance Technician is unable to call you right now, but is still available for this online conversation. You have not been charged for the phone call.
Customer: replied 1 year ago.
It is now 7:26 PM we started this over an hour ago. This isn't working for me.
Expert:  Appliance Guru replied 1 year ago.
Your payment keeps failing for a phone call did you get it into the diagnostic mode and last error?