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Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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We have a Whirlpool side-by-side refrigerator that is not

Customer Question

We have a Whirlpool side-by-side refrigerator that is not cooling properly. The metal piece that runs between the refrigerator and freezer doors is very hot. The refrigerator stays no colder than 50 degrees F, and the freezer gets no colder than 32 degrees F. They come on and cool, but will not keep food. We are experiencing alot of spoilage.
Submitted: 10 months ago.
Category: Appliance
Expert:  Ezekiel replied 10 months ago.
hello my name is***** will be helping you with this issue at the end of our chat please rate me as that's how I get paid
Customer: replied 10 months ago.
Hi Ezekiel. Nice to meet you!
Expert:  Ezekiel replied 10 months ago.
hello same here ok can you get behind the refrigerator at the bottom there is a metal or cardboard cover can u remove it please
Customer: replied 10 months ago.
Yikes! Ok, give me a minute. I will have to have help.
Customer: replied 10 months ago.
Sorry. Give me a few minutes to find someone to help me
Expert:  Ezekiel replied 10 months ago.
any luck yet
Expert:  Ezekiel replied 10 months ago.
ok when you pull that cover of there is a fan motor down there if that blade is not spinning that is the problem spin the blade by hand hopefully it ill engage if so the metal piece between doors will start to cool off you will need to have that fan motor replaced as it will fail again. should you need further help send me a reply.
Expert:  Ezekiel replied 10 months ago.
hello were you successful if finding the problem
Expert:  Ezekiel replied 10 months ago.
hello did you get it resolved