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John
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
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Kenmore top load high efficiency low-water washer; model 1

Customer Question

Kenmore top load high efficiency low-water washer; model 110.26132410
Submitted: 9 months ago.
Category: Appliance
Expert:  John replied 9 months ago.
Will you please describe the symptoms you're experiencing? Thank you.
Customer: replied 9 months ago.
washer will drain water but then fills again and does not spin so that the clothes could be put in the dryer. Continues to fill, drain the water and then fill again. Also the fabric softener does not release into the clothes(still in the dispenser
Customer: replied 9 months ago.
we have a Sears technician appointment scheduled for Friday afternoon
Expert:  John replied 9 months ago.
Does the water continue to run, while the clothes are agitated? Thank you.
Customer: replied 9 months ago.
We do not hear any water running in while the clothes are agitated To the best of our knowledge the washer fills with water, drains but does not spin. We believe that things are OK until near the end of the washing process when the machine continues to drain and fill without spinning.
Expert:  John replied 9 months ago.
When the water is draining at the end of the wash cycle, can you hear the drain pump running?
Expert:  John replied 9 months ago.
I have just one more thing you can check, before you'll need the technician to diagnose your problem. Please inspect the drain hose to see if it has slipped far enough into the vertical drain pipe to siphon water from the tub. If it has, pull it back out and secure it, so it can't slip down again. Thank you for choosing JustAnswer.
Expert:  John replied 9 months ago.
Do you need more help, before your request times out?

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