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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13420
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a whirlpool cabrio washer top load. I'm looking under

Customer Question

I have a whirlpool cabrio washer top load. I'm looking under the washer and can see there is a bunch of black mildew built up at the bottom of the tub. the smell is pretty bad. There been still water at the bottom for some time. You cant see any water in the actual washer when you look into it or touch the bottom of the interior. but when you shake the machine you can hear the water. I got most of it out but theres still some there. But that black mildew is a big concern. you got any ideas how to fix this?
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Appliance Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Appliance
Expert:  Appliance Guru replied 5 months ago.
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly. Answer: You have to remove the inner tub to clean is a link of how to take out the inner tub. CLICK HERE All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!
Expert:  Appliance Guru replied 5 months ago.
Hi there,I was just touching base with you because I have not heard back from you and the question is still open and unrated, if there is something else I can help you with follow up questions are free and can still be handled even after you rate the service thanks.

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