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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a Kenore 30" in stove the burners do not go on and there

Customer Question

I have a Kenore 30" in stove the burners do not go on and there is a lick symbol on
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave and I'm happy to help you. This may just be a setting. Can you give please me the model number so I can confirm?

Customer: replied 1 year ago.
I don't know what the model # ***** Where di I find it
Expert:  Appliance Tech Dave replied 1 year ago.

Kenmore stoves are made by several companies. If this is made by Whirlpool it will be on the frame near the floor on the left side behind the drawer

Customer: replied 1 year ago.
The # ***** the back of the stove is(###) ###-####
Expert:  Appliance Tech Dave replied 1 year ago.

That doesn't come up. Let me ask a few questions. How old is the stove? Is it freestanding with 4 burners? Is it gas or electric?

Customer: replied 1 year ago.
I am not sure how old it is. It has 4 burners and it is electric. It has a self cleaning oven. The lock button is lit up. But the door is not locked
Expert:  Appliance Tech Dave replied 1 year ago.

There is a button you need to hold for about 4 seconds. Do you see the symmbol of a lock at one of the buttons? Press that button for 4 seconds and see if the control will unlock.

Customer: replied 1 year ago.
The buttons work. You can set the temp. Of the oven and the time. The start button works as does the off button. But the lick symbol does nit turn off
Expert:  Appliance Tech Dave replied 1 year ago.

Have you turned off the power to the oven for 3 minutes to see if it comes back unlocked?

Customer: replied 1 year ago.
Do i have to turn the power off from the fuse panel or can i unplug it?
Expert:  Appliance Tech Dave replied 1 year ago.

Unplugging is ok.

Customer: replied 1 year ago.
When I press the button the door will lock and it will unlock but the symbol does not turn off
Expert:  Appliance Tech Dave replied 1 year ago.

I would need the model number to look into this further. I will opt out to see if another expert can help you.

Customer: replied 1 year ago.
Don't worry I will call someone in the morning thanks anyway
Expert:  Appliance Guru replied 1 year ago.

Ok no problem

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