How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20434
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Whirlpool dryer won't cycle and continues to blow thermostat.

Customer Question

Whirlpool dryer won't cycle and continues to blow thermostat. What could cause this? Airflow through exit duct is fine? Model number is *****
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! If the air flow is good, the element is likely shorted to ground and not shutting off. Does it heat during an Air Fluff only cycle?
Customer: replied 11 months ago.
Heating coil does not activate when "air only" is set. But it won't cycle on low heat. I would assume that's why I am on my second thermostat in 2 days @ $50.00 a pop.
Expert:  Kelly replied 11 months ago.
What part number are you installing?
Customer: replied 11 months ago.
I would rather talk but not for $24 extra bucks.
Part number is
5185
309F(###) ###-####
Expert:  Kelly replied 11 months ago.
If that is the part that is opening, there has to be an issue with the air flow. The low heat cycle is only about 15* cooler than regular, so it should be cycling on the main thermostat. Did you clean the bottom of the lint filter housing, number 1 in the diagram at the link below? CLICK HERE
Customer: replied 11 months ago.
No. Let me do that
Expert:  Kelly replied 11 months ago.
It is probably plugged, let me know. Watch the edges of that opening, they are sharp!
Expert:  Kelly replied 11 months ago.
Oh, and that kit is available below for much less! CLICK HERE
Customer: replied 11 months ago.
Partially clogged with lint. Should I run it with the housing/filter off to see if it cycles? An about how long does the heating coil turn on before it cycles off? I don't want to run it too long and blow another thermostat.
Expert:  Kelly replied 11 months ago.
No, you have to have it on to allow air to flow properly. Is the lint filter clean? Will water run through it or does it collect?
Customer: replied 11 months ago.
Lint filter is very clean and I have now cleaned all of the fan/housing parts. I am going to reassemble and give it a try?
Expert:  Kelly replied 11 months ago.
I would, yes. Did you test the heating element for a short to ground?
Customer: replied 11 months ago.
No, I don't know how to check that
Expert:  Kelly replied 11 months ago.
You can just take the element out and inspect it, they are usually very noticeable.
Customer: replied 11 months ago.
Running on low heat. Heating element has been continuously on for 3 minutes. Should it have cycled off by now?
Expert:  Kelly replied 11 months ago.
If the drum is empty, probably. But if you have the back off, the air flow is not going to be as it usually is.
Customer: replied 11 months ago.
Have clothes in it. Everything is put back together. After I changed first thermostat, wife said it felt and smelled hotter than normal. Then the thermostat blew on 2nd load of laundry.Looks like it is cycling on low heat now. Hopefully that fixed it.
Expert:  Kelly replied 11 months ago.
Sounds like that blockage in the housing! Good job! Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help! Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Customer: replied 11 months ago.
Okay, here's what it's doing. When I initially start the dryer, heating element turns on. After 3 or so minutes, it turns off. After 5 plus minutes, It doesn't cycle back on, even on high heat. The heating element housing is warm to the touch, so I would think that it should kick back obBut when I restart the dryer from scratch, it turns on and cycles off and doesn't seem to want to cycle back on.
Customer: replied 11 months ago.
Basically it kicks on and cycles off after a few minutes but doesn't want to kick back on.
Customer: replied 11 months ago.
Just kicked back on. Guess I am not patient enough. Thank you for all your help!
Expert:  Kelly replied 11 months ago.
The thermostat on the blower housing controls the heat cycle. If it hangs up, you may need that thermostat. CLICK HERE Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help! Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Customer: replied 11 months ago.
Can you send me a diagram of where that one is so I will know if the problem arises again?
Expert:  Kelly replied 11 months ago.
It is the one on the blower housing, right by where the air blows out.
Customer: replied 11 months ago.
Got it thanks. I replaced the other two on the heating element already. Have a good weekend and thanks again. We can now get back to doing laundry for the 5 of us.
Expert:  Kelly replied 11 months ago.
Good luck getting caught up, I live in a house of 6, laundry is never ending! :-)