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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 18664
Experience:  Highly accurate diagnostician with over 30 years experience!
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Model # *****

Customer Question

Model # *****
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! Unplug the appliance and remove the top from the machine (screws along back edge of top panel). Reach down at bottom of the lock and pull the round release tab down while the door is being closed. Then, turn the machine back on and see if the cycle will start. Let me know what happens, please.
Customer: replied 6 months ago.
Nope won't move now we took door latch assembly out it is not releasing
Expert:  Kelly replied 6 months ago.
The latch is probably mechanically broken internally then and will need to be replaced. The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY! CLICK HERE Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help! Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Expert:  Kelly replied 6 months ago.
Hello, I see this question is still open and I was just following up to see if you require further assistance.

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