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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Model 253.53722300 kenmore side by side. The ice maker will

Customer Question

Model 253.53722300 kenmore side by side. The ice maker will not dispense ice. The machine sounds like the augar dies after 1 revolution and then resets and stops. It makes a little noise as it does this. There is a plastic ring that is loose in the back thar i never noticed before.
Thank you much for your attention.
db
Submitted: 10 months ago.
Category: Appliance
Expert:  bonzaco replied 10 months ago.
First thing to do is remove the ice bucket and then see if the auger motor runs on its own - then come back to me with your results - Ian
Customer: replied 10 months ago.
Yes, it runs silently and smoothly.
Customer: replied 10 months ago.
I can turn the dispenser blade and round plastic shroud by hand but i cannot turn the auger itself.
Customer: replied 10 months ago.
I fixed it. Can i get my money back?
Expert:  bonzaco replied 10 months ago.
Sure head back to customer car and they will give you a refund.
Customer: replied 10 months ago.
Customer car?
Expert:  bonzaco replied 10 months ago.
Customer Care
Customer: replied 10 months ago.
Thank you much.