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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Samsung Refrig: RS261MDBP Ice Maker works--ice in the bucket

Customer Question

Samsung Refrig: RS261MDBP Ice Maker works--ice in the bucket but will not dispense the ice.
Submitted: 11 months ago.
Category: Appliance
Expert:  Sean F. replied 11 months ago.
Hi my name is ***** ***** I will be helping you.When you try to get ice can you hear that it is trying to give you ice?
Customer: replied 11 months ago.
No, silence.
Expert:  Sean F. replied 11 months ago.
Take out the ice bucket and keep the door open and push in on the door switch and push in for ice at the door and see if you can see the auger motor in the back is moving.
Expert:  Sean F. replied 11 months ago.
This unit might not have a door switch to push in on. It might be a magnet type. If so close the door and try and see if the auger motor moved after you reopen the door.
Customer: replied 11 months ago.
No movement of the auger or sound.
Expert:  Sean F. replied 11 months ago.
When you push in on the ice lever can you hear a click?
Expert:  Sean F. replied 11 months ago.
What your listening for is the switch at the door.
Customer: replied 11 months ago.
Not a distinctive click, kind of a hesitation point, it gets past and then when repeating, no hesitation point at all
Expert:  Sean F. replied 11 months ago.
Sorry the look up breakdown for this model is not the best. On your unit when your asking for ice are you pushing the cup against the ice shoot to ask for ice.Or are you just putting it under the ice shoot and push on the touch pad to get ice?
Customer: replied 11 months ago.
Yes, pushing the cup against the paddle.
Expert:  Sean F. replied 11 months ago.
Do you own a electrical multi meter? Needing to test for power to the auger motor. Do you get water?
Customer: replied 11 months ago.
I have the water turned off--don't have a meter.
Expert:  Sean F. replied 11 months ago.
At this point we need a meter to check electrical parts. Can you get one from a friend or family? Needing to check for power to the auger motor.
Customer: replied 11 months ago.
I'm needing to leave the line--didn't anticipate this long--can you email me what you determine?
Expert:  Sean F. replied 11 months ago.
No sorry can not email. Everything must go through the website. Sorry for it taken so long been looking for a better break down. That's the downfall of Samsung look ups
Expert:  Sean F. replied 11 months ago.
You will need to get a meter before going any further.
Customer: replied 11 months ago.
I have to leave--please email me.
Expert:  Sean F. replied 11 months ago.
Sorry can not email. Everything must go through the website.