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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14024
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My haier hlp 23e comes up with error e3 ,i have re balanced

Customer Question

my haier hlp 23e comes up with error e3 ,i have re balanced machine to no avail.?
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. Answer: That does not have to due with balancing that is a motor issue.E3: Machine control is attempting to drive the motor but is not seeing any tach response. Visual Check shows motor is not moving. (Locked or Hall Sensor fault.)Specifically, it could be:1. Spin drum stuck – Verify that the spinner moves freely to eliminate this cause. 2. Hall Sensor (integral part of motor) fails or is loose – When the Hall Sensor fails or becomes dislodged, the control doesn't recognize that the motor is spinning and shuts down. The result will likely be an “E3” code in the worst case, or “SUdS” if it is only getting a partial rpm reading. Check wire harness connector(s) to motor. All I ask is please use the Star Rating Link at the top of your page before leaving, tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!