How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13404
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

Front load duet.....1yr old wont unlock. the lock light is

Customer Question

front load duet.....1yr old wont unlock.
the lock light is on so theres power
ive tried unplugging it a FEW time ...nothing
Submitted: 6 months ago.
Category: Appliance
Expert:  Appliance Medic replied 6 months ago.
Hello, when this happens it means the door lock has failed. The lock mechanism has a small plastic loop on the bottom end of it. Pulling down on the loop will unlock the door so you can get the clothes out. You can access the loop on the end of the lock from the top of by removing the lower 12" of the bottom by taking the screws out along the bottom edge of the machine. Unplug the unit before you attempt to service it. We work on the honor system here @ Just Answers. We're not credited for our work until you rate our answer positively. Rating our answers positively will credit me for my time working with you. Thank you
Expert:  Appliance Guru replied 6 months ago.
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. Answer: I am a different tech and if the unit still has water in it the door will not unlock is there water still in it? Normally if the drain pump does not run or gets clogged water will be in the unit and it will not unlock, if you can manually drain it it should unlock fine.

Related Appliance Questions