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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14023
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Model KERC700LBS0. Display works but oven and range will not

Customer Question

Model KERC700LBS0. Display works but oven and range will not turn on. Any suggestions? Thanks.
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.
Hello I am Appliance Guru, Does the broiler work when turned on?
Customer: replied 8 months ago.
No
Customer: replied 8 months ago.
Only the control panel display works. The range and oven do not heat.
Customer: replied 8 months ago.
The lights at the range dials also do not turn on.
Customer: replied 8 months ago.
hello?
Expert:  Appliance Guru replied 8 months ago.
Have you checked the power to the unit at the terminal block? This is sounding like you have lost 1/2 power. Check for 240 volts at the terminal block where the cord connects to the unit and make sure the wiring there is not damaged. Let me know what you find all I ask is please use the star rating system before leaving
Customer: replied 8 months ago.
The wiring looks good. All clean with nothing loose, looks new. There is a small circuit board at the terminal block and it looks good to. I don't have a meter so I can't check the voltage.
Expert:  Appliance Guru replied 8 months ago.
Can you flip your breaker on and off?
Customer: replied 8 months ago.
I flipped the breaker on and off a few times already and no luck. A "PF" error comes up but once I clear it I am back to square one.
Expert:  Appliance Guru replied 8 months ago.
OK can you get a volt meter so we could continue?
Customer: replied 8 months ago.
I only have a voltage tester on hand. I would need to go to the store to get a meter which will need to wait until tomorrow.
Expert:  Appliance Guru replied 8 months ago.
If you could get a volt meter I will be on tomorrow if you want to wait and get the testing done right?
Customer: replied 8 months ago.
sounds good. I will replay then. Thanks.
Expert:  Appliance Guru replied 8 months ago.
ok great