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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 18647
Experience:  Highly accurate diagnostician with over 30 years experience!
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DeLonghi Magnifica 3300 Espresso Machine spilling coffee grounds

Customer Question

DeLonghi Magnifica 3300 Espresso Machine spilling coffee grounds inside rather than in the proper disposal tray
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: Using whole beans. Use the brew button for 1 or 2 cups. Seems like the normal hockey puck looking disc of coffee grounds does not go into the disposal tray, instead a lot of it just kind of spills all over the inside of the machine.
JA: Anything else I can tell the Appliance Technician before I connect you two?
Customer: I am able to remove the infuser (I think thats what it is called) and do normal cleaning.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and connect you two.
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! The machine is probably a bit plugged inside and will need to be totally disassembled and cleaned. Cleaning the brew unit has no effect on the spilling of the grounds?
Customer: replied 6 months ago.
Kelly, this reply is to general (for the non-technician) to be helpful. Please explain what I need to do to stop the coffee grounds from emptying into the unit before reaching the refuse tray. Thanks

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