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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13984
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My LG Direct Drive 16kg has stopped turning and is making a

Customer Question

My LG Direct Drive 16kg has stopped turning and is making a nasty noise.
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on here and I try to get to as many customers as I can. I just picked up your question now. Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and personally did not receive that money. The only way I am credited is when you use the STAR/VOTE RATING SYSTEM at the top of your page. Lastly when we are done please post to me that you would like me "GURU" credited before supply the rating so there is no confusion on the tech to be credited for the question. Thank you! ANSWER: If the drum is not turning and it is making an awful noise there is a good chance the support or bearing fro the tub is bad or broken. Can you spin the tub by hand freely to see if it makes any noise?

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