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John, Home Appliance Technician
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Experience:  Appliance repair business owner for over 43 years.
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Leaking water softener Kenmore 350 series softener Serial

Customer Question

Leaking water softener Kenmore 350 series softener
Serial #A400052F770E91
Bought in 2011
Leaks when salt is low
What is problem???
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Guru replied 10 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.

Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and personally did not receive that money. The only way I am credited is when you use the STAR/VOTE RATING SYSTEM at the top of your page. Lastly when we are done please post to me that you would like me "GURU" credited before supply the rating so there is no confusion on the tech to be credited for the question. Thank you!

Where is it leaking from?

Customer: replied 10 months ago.
Water connection source
Expert:  Appliance Guru replied 10 months ago.

Your phone call payment failed.......is it leaking right where the water line makes the connection?

Customer: replied 10 months ago.
Expert:  Appliance Guru replied 10 months ago.

OK can you send a picture here of thee connection?

Customer: replied 10 months ago.
No. I am not at my house
Expert:  Appliance Guru replied 10 months ago.

OK will you be home later? Can you get in touch with me when you are by the unit?

Customer: replied 10 months ago.
I will try this service later when I am near the unit. Can't take a picture today
Can you generally tell me why it might be leaking?
Customer: replied 10 months ago.
I will get in touch again when I am near the unit
Expert:  Appliance Guru replied 10 months ago.

OK sounds good

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