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Can I get the full model number located on a sticker just inside the door way? And can you explain your problem with more detail? Do you mean that you set the dryer for 1 hour and it shuts off after 25 minutes? Can you restart the dryer right away or do you have to wait for awhile before you can start it again?
OK so first, make sure you are doing this test with wet clothes in the dryer. Of you open the dryer door and look below the door way there are 2 metal bars that run parallel with one another. These are you moisture sensing bars. If they don't look physically damaged then take some white vinegar and a paper towel and clean them in case residue has built up on them over time.
Other than that if you run a cycle and wet clothes inside are touching these bars and the dryer still shuts off too quickly without the clothes being dry, your control board is bad and needs to be replaced. Below is a link to the part.
CLICK HERE for control board
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ok good luck. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know.
If both dryers have the same problem then it doesn't sound like the dryer is your problem. You'll either need to choose a timed dry cycle or put more wet clothes in like lots of socks and shirts because it's not sensing that the clothes are still set so it shuts down early. The only other option is that BOTH dryers have bad control boards. Now controls boards fail often---but to have the exact same issue on both dryers is not really likely so I would think you're just not loading the dryer correctly or selecting the proper cycle for your dryer. You can use auto dry cycles with small loads or bulky loads or else wet clothing may not touch the sensor in time and it shuts down early.
Are you sure you plugged the wires back into those metal bars properly when you replaced it? Other than that, you have an issue with the control boards then.
Yes, there are just 2 wires and it doesn't matter which one you connect to which board, just as long as each bar has one wire going to it. That's what completes the circuit when a wet piece of clothing touches both bars. If not, then the dryer ends the cycle early.
That I can't explain. Switch them back and see if it goes back to working. If so, then it sounds like the original sensing bar plate is bad, as well as the control board in the original dryer.
OK then you need 2 control boards.
If you'd like to speak over the phone we can continue this conversation, otherwise I have already answered all the questions you are asking you're only asking them multiple times and the answers are the same.
You're right. A lot of what you're saying doesn't make sense. How do you switch a part and the dryer not has a problem even when you put back the original part in the dryer? How do you have 2 dryers with the exact same problem? No one on earth can answer those questions. I'm telling you how the dryer works, you've told me what you've tried, and now I've told you what is wrong based on the information you gave me. If your information is correct, then so is mine regardless of whether anyone can understand HOW it happened.
Again, we can talk on the phone if you'd like, I gave you that option. But if everything you told me is correct and you tried what I told you to try by cleaning the sensors off and putting a lot of wet clothing and it still shuts off---then yes the control board is the problem.