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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 1861
Experience:  Owner at Scott's Appliance Repair
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We have a 3 month old ge refridgerator, with bottom freezer.

Customer Question

we have a 3 month old ge refridgerator, with bottom freezer. I opened it today and everything was soggy, the back was frosted up. GE says they cant come out until monday but we have guests arriving tomorrow through easter. Tghis is a replacement from the same model fridge that just broke while under 1 year warranty. Panic!
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Appliance Technician should be aware of?
Customer: it's under warranty
JA: Our top Appliance Technician is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the Appliance Technician in on everything we've discussed. You can go back and forth with the Appliance Technician until you're 100% satisfied. We guarantee it.
Submitted: 7 months ago.
Category: Appliance
Expert:  Joel Swenson replied 7 months ago.

Hi there I am Joel and will be helping you this evening,

The unit has a defrost issue, every 8-12 hours the unit should go into defrost mode and melt the ice off the evaporator coils when the defrost system fails the evaporator becomes a block of ice which is located behind the freezer panel you are seeing the ice built up on, when that happens the fan in the freezer can't circulate the air in the unit properly and causes the temperatures to rise.

Since GE can't get out til monday what you can do in the short term to get it back working , is open the freezer door and put a box fan in front of it for a few hours, this will defrost the unit and it will work properly until it freezes up again, but you should be good until monday after you defrost it.

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Expert:  Joel Swenson replied 7 months ago.

I see this question is still open, If there is nothing else I can do for you concerning this issue would you please rate my service by choosing a star at the top of the page so that I can put this question on my completed list. Thank you for your immediate attention in taking

care of this.

If you feel there is a reason you should not give me a rating or feel I deserve a negative please let me know.

Expert:  Joel Swenson replied 7 months ago.

Hi there,

I was just touching base with you because I have not heard back from you and the question is still open and unrated, is there something else I can help you with or did you just forget to rate the answer?

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