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Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2074
Experience:  Owner at Scott's Appliance Repair
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I've got an older model kenmore front load washer. The door

Customer Question

Hello. I've got an older model kenmore front load washer. The door won't open. All water is out. I've reached up inside and can't find the tab to open manually. I can even see the label on the part. Number###-##-####
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Appliance Technician should be aware of?
Customer: I don't think so. I can't find any serial number because i think it's inside the door
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and connect you two.
Submitted: 8 months ago.
Category: Appliance
Customer: replied 8 months ago.
It keeps coming up as a firgidaire when I type in parts numbers. Maybe they're owned by the same company.
Expert:  Joel Swenson replied 8 months ago.

Hi there I am Joel and I will be helping you this evening,

That is a Frigidaire washer door lock and they do not have the manual release tab like the whirlpool models, basically to get the door open you have to yank the door open and it will most likely break the door lock but you are gonna have to replace it anyhow because its bad that is why the door will not open now.

Try killing power to the unit for about 10 minutes and plug it back in and hit cancel or stop, and if the door does not release then the door lock is bad. give me a moment and I will get you the replacement door lock, thanks.

Expert:  Joel Swenson replied 8 months ago.

Door Lock###-##-####- click here

Let me know if you have any questions in the meantime:

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Expert:  Joel Swenson replied 8 months ago.

I see this question is still open, If there is nothing else I can do for you concerning this issue would you please rate my service by choosing a star at the top of the page so that I can put this question on my completed list. Thank you for your immediate attention in taking

care of this.

If you feel there is a reason you should not give me a rating or feel I deserve a negative please let me know.

Expert:  Joel Swenson replied 8 months ago.

Hi there,

I was just touching base with you because I have not heard back from you and the question is still open and unrated, is there something else I can help you with or did you just forget to rate the answer?