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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Got a strange problem. Have a whirlpool oven (built in) that

Customer Question

Good morning, got a strange problem. Have a whirlpool oven (built in) that we just put in a rebuilt control board. The problem was that the oven was staying on (on low temp) even as it was shut off. Now, with the new board it is still doing the same thing. Any ideas? Mod. GBD307PDB7
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from Just Answer and the Appliance Catigory
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Do you have a Volt-Ohm meter and know how to use it ? to be able to do any testing ?

And can you tell is it the upper oven Broil element or the lower Bake element that is giving off heat?

Customer: replied 1 year ago.
I have a meter, we actually have two problems. One is that it won't shut off and second one is that when we go to turn on either the top or lower oven, and put on bake, only the broil element comes on
Customer: replied 1 year ago.
Both bake element don't come on properly, one time the bottom bake came on but next time it did not
Expert:  Whrlp Master Tech replied 1 year ago.

ok to be sure your saying that both ovens upper and lower that the bake element do not work ?

And this is a brand new control board?

what is the part number of the control board that you installed?

Customer: replied 1 year ago.
We sent it out to Core centric the part is(###) ###-####
Expert:  Whrlp Master Tech replied 1 year ago.

Ok is that company the one in Chicago?

And was this the same thing that was happening before you sent the board out to them?

Customer: replied 1 year ago.
it's the Chicago company and yes, exact same thing
Customer: replied 1 year ago.
Usually I have had success with that company,
Expert:  Whrlp Master Tech replied 1 year ago.

ok can you open the console and gain access to the rear of the control board for testing?

The control board is the only common denominator for the upper and lower Bake elements each is controlled by a separate relay on the control board.

Customer: replied 1 year ago.
I can open up that panel, the board is fairly accessible. You mean you want to test the board itself? So it's mostly we got a bum back from the factory?
Expert:  Whrlp Master Tech replied 1 year ago.

Yes has to be wire off or the control board on the not heating in the Bake mode

and if the wire is shorted to ground it would make the element heat when the oven it not on but only at 1/2 the normal voltage.

We can test both from the wiring on the control board.

Customer: replied 1 year ago.
Ok bro got to go to work, will check back when get back later
Expert:  Whrlp Master Tech replied 1 year ago.

Ok can you read a wiring diagram I will send you one if you can?

Expert:  Whrlp Master Tech replied 1 year ago.

I will send one to you incase you can read it.

Remove the P18 connector and test the Red P18-4 to ground to see if you get voltage when the connector is off the control board.

And the same thing on the P 26 connector P26-4 Red to ground with the connector off the control testing it to ground looking for 120 volts on both to ground if you do not get voltage you have a wireing issue in the rear of the unit I suspest

Expert:  Whrlp Master Tech replied 12 months ago.

Do you still need assistance on your question?