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I suspect the water has not drained from the tub. Can you tell if there is water that has not drained?
May I please have your model number so I am able to provide you with accurate, model specific information?
It will look like WFMC123ABC. However, it is probably locked behind the door. Is the door locked?
There is no other charge as we go back and forth. We just keep going. The only time there are any extra charges are if you want a phone call, service manual, etc. Is the door locked shut on the washing machine?
I am not sure where you are seeing the additional fees, you have not signed up for any monthly charges and you have not been charged for a phone call. All you have agreed to is the question value of $28.