How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20029
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I remove the back two screws Washer, but could not get the

Customer Question

I remove the back two screws for the Washer, but could not get the top to move forward. The rear come up about 2 inches.
Submitted: 11 months ago.
Category: Appliance
Expert:  Appliance Guru replied 11 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU a very experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.

Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and did not receive that money.

What is the make and model of the unit?

Customer: replied 11 months ago.
Sorry! I thought you would already have the information from the last question, but to answer you present question the Washer is a LG Model CT1101C, SN305PNSV47918
Customer: replied 11 months ago.
Expert:  Appliance Guru replied 11 months ago.

OK I have the complete service manual for you with that information would you like it?

Customer: replied 11 months ago.
I'm sorry but I do not intend to pay another $15. I will figure out the problem on my own. Your first reply to my problem was fair and on time. But to continue it will would be to costly. Thanks for your help, but take me off you correspondence list.
Expert:  Kelly replied 11 months ago.

Instructions for removing the top are attached.