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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9241
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Mr from Eleuthera Bahamas and i do have a problem with the

Customer Question

hi mr Kelly
i am Edouard from Eleuthera Bahamas and i do have a problem with the same washer,it has the lid light on and spin on or flashing we replace the board twice work for a while and start doing the same thing .owner buy new board put it in and the same light come on at the spin cycle.we can hear the motor starting and some clac -clack then the light will come on and motor stop.owner already replace almost every parts on this washer .can you please help.than you.
Submitted: 8 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 8 months ago.

Hello from Just Answer and the Appliance Catigory
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

The only way to reset an electronic control board on an appliance such as this is to unplug the unit from the power for over 5 minutes ,this will drain the boards memory charge and reboot the control back to its standby mode.

When you start the unit and it makes the clack-clack sounds would you say it sounds like something is stripped like two gears not meshing up ?

Customer: replied 8 months ago.
this is exactly it the two gear does not get together properly?
Customer: replied 8 months ago.
we already try the unplugging thing doesnt work
Expert:  Whrlp Master Tech replied 8 months ago.

ok Great this unit has a splutch assembly that the motor drives to turn the gearcase.

I have to suspect that the splutch is stripped out .

The splutch assembly in this breakdown is items # *****

http://www.partadvantage.com/diagramenlarge/4/00143300/1456961/214497

#306 is called shifter hub http://www.repairclinic.com/PartDetail/Shifter-Hub/WH01X10607/2216491?rcaid=1000070

#308 is called the transmission or drive pulley http://www.repairclinic.com/PartDetail/Drive-Pulley/WH38X10018/1974344?rcaid=1000070

If the control will not reboot then it to will need to be replaced.

http://www.repairclinic.com/PartDetail/Control-Board/WH12X20274/2980590?rcaid=1000070

If you have any questions just reply back.

Customer: replied 8 months ago.
ok i am going to the custumer check it out and i will let you know what is what.thank you
Expert:  Whrlp Master Tech replied 8 months ago.

No problem at all .always glad to assist you anytime.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question on this washer issue just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Expert:  Whrlp Master Tech replied 8 months ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Expert:  Whrlp Master Tech replied 8 months ago.

Do you still need assistance on your question?

I see you have not rated me as of yet!

Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time