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Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 297
Experience:  34 years experience as a repair technician
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My name is ***** *****. I moved two months ago and the house

Customer Question

Hi my name is ***** *****. I moved two months ago and the house came with a sub zero refrigerator that has two drawers freezer. The thing is they are not holding the temperatura
JA: Thanks. Can you give me any more details about your issue?
Customer: I press the colder buttom but when I open the freezer later it is 27, sometimes 30
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Submitted: 7 months ago.
Category: Appliance
Expert:  Dave replied 7 months ago.

Have you tried cleaning the condenser yet? What is the model number?

Customer: replied 7 months ago.
I'm sorry but can you tell me how to clean the condenser? As I said, I just moved in and the refrigerator/freezer came with the house. I looked online and it seems to be the 24"freezer drawers with ice maker.
Expert:  Dave replied 7 months ago.

There is a panel underneath the bottom drawer. Remove that and you'll see the condenser.

Customer: replied 7 months ago.
If I have to do that I'll have to call a technician to come to my house...I was hoping to resolve this without having to do that...
Expert:  Dave replied 7 months ago.

There are only a couple of screws to gain access. It's a simple procedure.

Customer: replied 7 months ago.
I'm sorry, Dave. I don't even have the tools to do that. Tks for your help
Expert:  Dave replied 7 months ago.

You're welcome

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