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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9243
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have A GE Profile refrigerator (model # PFSS5RKZA SS). The

Customer Question

I have A GE Profile refrigerator (model # ***** SS) . The ice maker makes ice but will not dispense through the door, motor not turning on. Also not dispensing water. The control display does not work as well, no lights, digital display, nothing. Do I need a new display board (part# *****) or possibly a new Door Solenoid assembly?
Submitted: 8 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 8 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

ok so to be sure your saying that nothing on the dispenser works correct?

And did this all stop at once or one issue at a time?

Customer: replied 8 months ago.
Nothing works and it all stopped at once
Expert:  Whrlp Master Tech replied 8 months ago.

ok and if you open the left fresh food door will the interior lights go on?

Customer: replied 8 months ago.
all the inside lights work. The light at the display/dispenser area does not.
Expert:  Whrlp Master Tech replied 8 months ago.

ok So it is not a issue of the door light switch being the issue and killing the voltage to the dispenser control board .

Do you have a Volt-Ohm meter and know how to use it .

To be able to do a voltage test on the dispenser control board?

Customer: replied 8 months ago.
I have one and know a little about it, but not an expert.
Customer: replied 8 months ago.
Where do you want me to test on the board?
Expert:  Whrlp Master Tech replied 8 months ago.

ok on the dispenser control board test the J4-2 Red wire connection to the J4-3 Blue wire .

your looking for 13.6 volts

Customer: replied 8 months ago.
I have an old style meter, Micronta, non digital, using a volt range of 3 it is reading just over 8 on the AC scale. Not sure how to read this meter.
Customer: replied 8 months ago.
I found a different meter that is a little easier to read that did show 13.6 volts
Expert:  Whrlp Master Tech replied 8 months ago.

ok then yes if your getting the required 13.6 volts to the dispenser control board and have no lights or dispenser response then you have a dispenser control board that is faulty.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

http://www.repairclinic.com/PartDetail/Dispenser-Control-Board/WR55X11092/2683172?rcaid=1000070 If you have any questions just reply back.

Expert:  Whrlp Master Tech replied 8 months ago.

I see you have not rated me as of yet this is NOT a free web site!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Customer: replied 8 months ago.
I understand but I have not received the replacement part you suggested the part is currently temporarily out of stock. How can I rate your service until I know the information you gave me was correct?
Expert:  Whrlp Master Tech replied 8 months ago.

You are not rating me on the repair of your appliance .

You are rating me on the answer to your questions that you asked.

Customer: replied 8 months ago.
In my view they have a direct correlation. I'm sorry that your company will not pay you until I rate your service. The ship date for the part is below.Item #:(###) ###-####Description: Dispenser Control Board
Price: $123.65
Quantity: 1
Availability: Expected Ship Date April 5 - April 11 if ordered today
Item Total: $123.65Subtotal: $123.65
Shipping Method: FedEx SmartPost delivered by the US Post Office (Best value) - $6.25
Sales Tax $9.09Order Total: $138.99
Expert:  Whrlp Master Tech replied 8 months ago.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.