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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2084
Experience:  Owner at Scott's Appliance Repair
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Our Whirlpool duet washer door won't open. We have held the

Customer Question

our Whirlpool duet washer door won't open. We have held the one button down for three seconds as suggested, but still won't open
Submitted: 8 months ago.
Category: Appliance
Expert:  Joel Swenson replied 8 months ago.

Hello I am Joel and will be helping you with this problem,

First thing you need to know is that if the washer tub is full of water the computer will not allow the door to open for safety reasons and that is another issue altogether, if the tub is full of water let me know otherwise do the following:

First try unplugging the washer for a few minutes and plug it back up and press cancel to see if the error clears and the door unlocks, if not manually unlock the door:

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.

2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.

3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.

4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

after getting the door open try to run the washer, it may be fine , if you keep having this issue the door lock assembly will have to be replaced.

Let me know if you have any questions, in the meantime:

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