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Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU a very experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.
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Are any errors on the display and is the freezer cold?
OK can you remove the back panel in the refrigerator and see if the evaporator is frosted up or the panel is iced up?
I see this question is still open on my list, if you did not need anything else all I ask is please use the STAR/VOTING rating system at the top of your page to rate my service so I can close this out... Thanks