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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9226
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I need to understand why my brand new GE Monogram ZIC30GNZII

Customer Question

I need to understand why my brand new GE Monogram ZIC30GNZII refrigerator makes a constant noise and vibration. It's about to go back to the story.
Submitted: 8 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 8 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Expert:  Whrlp Master Tech replied 8 months ago.

Can you tell me where the noise is coming from?

Customer: replied 8 months ago.
Ok
Customer: replied 8 months ago.
I need to know if this is going to be constant or not
Expert:  Whrlp Master Tech replied 8 months ago.

Before I can begin to tell you anything you need to tell me where is the noise coming from ? Freezer section ,fresh food section ,from the rear of the unit.

Customer: replied 8 months ago.
The bottom all of the parts are under the freezer. It's a built in
Expert:  Whrlp Master Tech replied 8 months ago.

is the noise heard the entire time or just when the unit is running and cooling?

And when you say bottom I assume you mean the freezer section ?

Customer: replied 8 months ago.
It never stops running so all the time, and yes under the freezer section
Expert:  Whrlp Master Tech replied 8 months ago.

ok if it never stops running !

How long has the unit been installed? and does it appear to be cooling correctly?

Customer: replied 8 months ago.
it is cooling. It was installed yesterday
Expert:  Whrlp Master Tech replied 8 months ago.

ok and your 100% sure that it has never shut off ?

Customer: replied 8 months ago.
I am positive. I thought this monogram model runs all the time
Expert:  Whrlp Master Tech replied 8 months ago.

It will not run 24/7 it does have to defrost occasionally

would you say this noise is a metal to metal or an air movement noise?

Customer: replied 8 months ago.
It's an annoying vibration
Customer: replied 8 months ago.
Buzzing
Expert:  Whrlp Master Tech replied 8 months ago.

ok so if it is a vibrating noise you may just have something laying up against one of the running components under the unit in the mechanical compartment.

Before you return it , I would recommend you call for a warranty service call if the unit is brand new.

Expert:  Whrlp Master Tech replied 8 months ago.

under the unit you have two fan and two compressors that will run and could be making the noise .it is very hard for me to tell you if it is going to stop or not with out being there.

It could be something simple that just requires the bottom panel to be removed and something tweaked so it stops vibrating .

And that should be covered under the manufactures warranty.

Expert:  Whrlp Master Tech replied 8 months ago.

That or did a dealer install the unit for you or did you do it?

If a dealer did the install I would call them to come and look at it .

Expert:  Whrlp Master Tech replied 8 months ago.

in shipping something could have been bent or just moved around that is now allowing parts to vibrate up against each other .

Expert:  Whrlp Master Tech replied 8 months ago.

Are you still there?

Expert:  Whrlp Master Tech replied 8 months ago.

I guess your off line.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

We are on the honor system here. Please remember to rate my service by selecting a star
at the top of the screen before you leave today. If you need anything else, just let me know.

Expert:  Whrlp Master Tech replied 8 months ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Expert:  Whrlp Master Tech replied 8 months ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time