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Is the lower wash arm spinning good when the main wash motor is running?
Ok is the unit full of water for sure?
The only thing that could cause that issue would be a motor issue, if the motor impeller is loose form the motor and not spinning correctly that will cause that issue as there really is not much else that could cause it.
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Sure replace the motor on the unit and you should be good to go again, it is not that bad of a job. Motor may set you back 100-150 US dollars
Yes I have seen this on these, they use a really cheap motor to run them and either the motor slows down or the impeller gives issue. NOw on some models there is a delay when the top wash arm will spin as the motors are so weak they only do one at a time. You can let it run for about 10 minutes and see if the top wash arm position changes...if not replace the motor.