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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Kenmore refrigerator modelnot making ice.and freezer not

Customer Question

kenmore refrigerator model(###) ###-####not making ice.and freezer not getting cold enough
Submitted: 8 months ago.
Category: Appliance
Expert:  Tyler Z. replied 8 months ago.

The icemaker stops making ice when the freezer gets above 10 degrees so these issues are related. The first thing you'll need to do is pull everything out of the freezer and remove the entire back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, not frost at all, etc... ? Also, is the fan above the coils running?

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