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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! To confirm, you cannot spin the tub by hand in either direction, is that correct? Do you have a meter to perform any testing with?
Okay, so that is normal. I suspect you have an open thermal fuse. The thermal fuse is in line with the motor. If it opens, usually due to poor air flow, the motor will not start. Are you comfortable with disassembly?
May I please have your model number so I am able to provide you with accurate, model specific information?
It will require full disassembly to access the thermal fuse, including the top and front panels, electronic control area and removal of the drum and belt. I do have the manual available if you think you would like to attempt it.
It is quite involved, you may need to have an on site visit. The fuse will run about $15 and the service call and labor about $150, just so you know.
Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?