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Thanks for using Just Answers. My name is***** come from a family background of appliance service and have over 20 yrs in the field. If you have been waiting, sorry, don't get discouraged. I am one of the techs on Just Answers and might have someone ahead of you. I WILL work as fast I can to analyze your problem and get to you. Please understand that I am not at your home looking at the appliance myself. You are my EYES & EARS! I will work with you to figure out what is wrong with your appliance. I will give you my honest professional opinion of the problem.
Sounds to me that the plug came loose from the wall. Check that.
Do you have a electrical multi meter?
Just to let you they do charge more for a phone call.
Did JA send you the form for a phone call?
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My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.