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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9723
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a SMwhirlpool washer and it seems stuck. There is a

Customer Question

I have a SM(###) ###-####whirlpool washer and it seems stuck. There is a load in there and it went half way through its cycle but didn't finish. It's making a low pitch constant humming noise which seems like there is still power running, but nothing happens other than that noise. I tried resetting the circuit breaker with no change. I've tried different cycle options with no improvement either
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And SM8525146 is NOT a whirlpool model number .

The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid ,
under the lid NOT on the lid ,but under the lid at the rear of the opening will be the manufactures model and serial number on a silver tag.
And just inside the door on the face frame after the door is opened on front loaders.

Customer: replied 1 year ago.
This is exactly what it says under the lid at the rear of the washer:
LSQ92000LQ3
Ser
CR1736482
Expert:  Whrlp Master Tech replied 1 year ago.

ok the number is ***** LSQ9200LQ3 you had one too many 0 in it

If you push the timer in does it still make the humming sound?

Customer: replied 1 year ago.
The noise stops when pushed in
Expert:  Whrlp Master Tech replied 1 year ago.

ok will the unit agitate and or spin

Customer: replied 1 year ago.
No agitation and no spin. Just noise
Expert:  Whrlp Master Tech replied 1 year ago.

ok common issue you have broken the motor to gearcase coupler.

It will need to be replaced..

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

http://www.repairclinic.com/PartDetail/Motor-Coupling/285753A/1195967?rcaid=1000070

The link even has a video showing hoe to replace the parts also.

If you have any questions just reply back.

Customer: replied 1 year ago.
Is there a way to make the washer drain as it is? There is still water in the washer
Expert:  Whrlp Master Tech replied 1 year ago.

If the coupler is broken the unit should still drain fine .just set the washer to spin it should drain ,just not spin .

Let me know if that too is not working.

Customer: replied 1 year ago.
It didn't drain either
Expert:  Whrlp Master Tech replied 1 year ago.

ok if it does not agitate ,drain nor spin it is not the coupler then .

Have you removed the cabinet to see what the unit is doing inside yet?