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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14200
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I bought a shark rocket upright vacuum cleaner and when we

Customer Question

I bought a shark rocket upright vacuum cleaner and when we opened the box there were only attachments included. I am wondering if I can send it back to you and get a replacement of some sort of help in getting another one. The number on box is ZB1441 HV30540 Little number on back 2315. Please advise me on what to do. Thank you Kaye Kamla (###) ###-####My e mail is***@******.***. Thank you
Submitted: 11 months ago.
Category: Appliance
Expert:  Appliance Guru replied 11 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU a very experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.

Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and did not receive that money.

Answer:

Kaye, you just need to call this number and tell them what happened and they will send you a new one out.

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The only way I receive any credit at all for my time is by you selecting a STAR USING THE 5 STAR or VOTING RATING SYSTEM AT THE TOP OF YOUR PAGE before you leave for me so please make sure you are rating me not another tech. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks GURU