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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
Would you know the model number of the washing machine?
Yes it is, just thought you might have it written down somewhere. can you post a picture of the control panel, that can help, we may be able to fool the machine to unlock the door.
Do you still need help?