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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Ok first let`s unplug the unit for more then 5 minutes this should reboot the main control board.
Let me know what if anything that does.