Need Appliance Repair Help? Ask a Technician for Answers ASAP
Thanks for using Just Answers. My name is***** come from a family background of appliance service and have over 20 yrs in the field. If you have been waiting, sorry, don't get discouraged. I am one of the techs on Just Answers and might have someone ahead of you. I WILL work as fast I can to analyze your problem and get to you. Please understand that I am not at your home looking at the appliance myself. You are my eyes & ears! I will work with you to figure out what is wrong with your appliance. I will give you my honest professional opinion of the problem. But be advised there are some issues that require special tools to analyze or repair the problem. Thank you for excepting me for you appliance issue. I'll be right with you and please don't forget to rate my service at completion.
What I like you to do is to open the and grab the inner tub and lift it up and down and will probably will find that it is loose.
Let me know what you find.
Sorry just noticed you were working with Tyler Z back on 2-29. You can go back to him and pick back up with Tyler even if you already rated his service. And you won't be charge again.
I am a different tech do you still need help?
Sean has opted out and has left...did you want me to post this to him
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The tub support has likely broken on the back of the wash tub. Was it noisy at all prior to this issue? The tub support is shown as number K115 in the diagram at the link below. It is one piece that the entire wash tub is mounted on. If this machine is more than 8 years old, I would probably lean towards replacing it (the machine).
The tub support is likely what is causing the leaning, which will damage the bearing (if it has not already). The tub support is like a tripod, the tub is mounted on it and they crack and allow the tub to sag. Is it scraping the outer tub when it rotates?
Yeah, the tub support is broken. At 10 years old, I would not recommend putting that in, it will also need the bearing and probably an outer tub. It is a 4 hour job and to have it professionally done, they will charge you several hundred dollars. However, if you decide to tackle it yourself, I can send you the service manual, if you'd like!
Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!
Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Thank you very much.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?